A help desk is an information and assistance resource that troubleshoots problems with computers or similar products. Corporations often provide help desk support to their customers via a toll-free number, website and/or e-mail. There are also in-house help desks geared toward providing the same kind of help for employees only.A typical help desk has several functions. It provides the users a central point to receive help on various computer issues. The help desk typically manages its requests via help desk software, such as an incident tracking system, that allows them to track user requests with a unique ticket number.Here is some lits of useful help desk tools
Installed on MS Windows desktop computers, our foundation solution, allowing you to quickly set up a helpdesk and network your users to a central database.
Call logging and monitoring software with automatic fault-context routing of instructions, and escalation & jeopardy notification. n Asset Tracking, Work Invoicing, Labour Control and more.
Add in great support and over ten years of proven performance, and we think you will agree that HelpTrac is the best solution for your help desk software needs.
Issue Logging & Tracking,Web Interface,Email Logging,Email Notifications,Highly Customisable ,Contract Management,Built In Reporting,Multi Lingual,Unlimited Users,Affordable Annual Fee
Help Desk Authority for the IT Help Desk
Empower help desk staff to effectively manage trouble ticket requests with a proven, scalable and flexible solution that shortens the lifecycle of IT help desk issues.
Affordable Help Desk Software, developed and supported by us since 1991.
Web Portal for customers/staff to log tickets,Web Portal for remote support staff (incl. PDA/Blackberry access), Receive tickets via email – with full threading,Managerial Overview Dashboard – with Public Display option, Knowledge Base,Asset Management with Automatic Asset Discovery,Technician Time Recording and Calendar,Advanced SLA Handling with SLA Monitor for Management,ITIL Compatible,Easy Intuitive Design,Process IT / HR / Maintenance requests,Sales Order Processing,Supplier Contract Management,Reporting with Designer and Query Builder, Billing – Integrates with Quickbooks/Sage
an award winning, full-featured, help desk software solution to manage and control workflow and customer support incidents, for superior customer satisfaction. Includes knowledge management, issue tracking, contact information, inventory control
PowerHelp is a best-of-class service management software suite that improves service response and resolution times, reduces the costs of delivering service, and captures actionable data. PowerHelp integrates easily with legacy systems, and offers one of the industry’s fastest deployment times, all of which contribute to its low total cost of ownership and high return on investment.
WN Help Desk is a shareware help desk solution with a backend database of either Microsoft SQL or Microsoft Access. WN Help Desk Standard uses only the Access backend database, while WN Help Desk Enterprise can use either the Access backend or a Microsoft SQL backend. This application provides a full-featured help desk for companies of any size. Designed to be accessed by multiple help desk technicians at the same time, this application has been developed over the course of seven years with the features that current users have requested. If you have been unsatisfied with high-priced commercial help desk software, this could be the solution for your company. Join the hundreds of companies running WN Help Desk, a help desk solution for the rest of us.
HelpMaster has an extensive feature set that addresses critical IT functions such as incident, problem and change management. See why the template system of HelpMaster can help you build a powerful workflow model for your business
Related Project Management posts
- BUG TRACKING TOOLS Most of the bugs producing from mistakes made by the people ( programmer / Designer / Architect etc ) in their programming source code or designing etc. Some bugs are caused by compiler producing like issues with System used in the project. Bug tracking is the process of collecting bugs...
- PROJECT TIME TRACKING TOOLS Time tracking is an important job for project managers to make sure that all activities are as per the scheduled time.Failure in proper time tracking will leads to run the project out of scedule.This can be done by manually or using Time tracking tools. A lot of tools and software’s...
- PROJECT RESOURCE MANAGEMENT TOOLS In project management process, proper handling of resources in one of the important factor for a successful project.Resources can be anything for the completion of project like people,equipments, facilities, funds etc.The goals of proper resource management are minimising the project duration and cost, maximum profitable utilization of the resources etc.A...
- PROJECT RISK ANALYSIS TOOLS Risk analysis is an important process for project managers in large projects to find the factors that may affect negatively the success of a project or achievement of a goal.One of the more popular methods to perform a risk analysis in the computer field is called Facilitated Risk Analysis Process...
- PROJECT ESTIMATION TOOLS In project management , perfect project estimation is the basis of sound project planning. Many processes have been developed to aid project managers in making accurate estimates, such as compartmentalization (i.e., breakdown of tasks), parametric estimating, structured planning,educated assumptions,Delphi method, identifying dependencies,examining historical data,estimating each task,documenting the results.A lot of...
- PROJECT COLLABORATION TOOLS Coordinating the project is one of the most important role for a project manager.He needs to collaborate each entities, resources and clients properly for the proper management.Here is some useful list and details of project collaboration tools available for project managers. PS-Team for Collaboration is a simple, yet effective, solution...
- SharePoint for Project Management: How to Create a Project Management Information System (PMIS) with SharePoint Book “If you are a project manager looking for a technology-based, easily implemented, and usable solution for project communications, document management, and general project organization, this book is for you!” -Susan Weese, PgMP, President and Founder, Rhyming Planet Most companies don’t understand SharePoint’s power, and use it simply to share documents...
- PROJECT PLANNING TOOLS Project planning is the basic part of a project management job.At first, the project scope (the appropriate methods for completing the project) will be determined. Following this step, the time durations for the various steps necessary to complete the work are listed in a grouped manner. Then by an activity...
- Microsoft Office Project 2003 Step by Step Tutorial guide Book This practical, hands-on tutorial expertly builds your skills with Microsoft Office Project 2003—one step at a time! With STEP BY STEP, you work at your own pace through easy-to-follow lessons and practice exercises to learn exactly the tools and techniques you need. Discover how to develop a project plan with...
- PROJECT SCHEDULING TOOLS In the process of project management proper scheduling is an important factor for the successful project.Project manager should divide the entire project into small elements which cannot be further divided which is known as Terminal elements, and schedule each terminal elements by starting date and ending date.Scheduling time can be...